Contact information

At Goodsnaro, operated by Liuyang Xianqiang Electronic Commerce Co., Ltd., we are committed to providing helpful, responsive, and reliable customer support.

Whether you have questions about our decorative pillows, pillow covers, cushions, home textiles, or need assistance with orders, shipping, returns, or refunds, our customer service team is here to help.

Customer Support

Brand Name: Goodsnaro

Website: https://goodsnaro.com

Customer Support Email: service@goodsnaro.com

Legal Company Name: Liuyang Xianqiang Electronic Commerce Co., Ltd.

Registered Business Address: No. 13, Xinjian Group, Zhushuqiao Village, Gaoping Town, Liuyang City, Changsha, Hunan Province, China

Support Hours: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)

We aim to respond to inquiries within 1–2 business days, excluding weekends and public holidays.

How We Can Help

Our customer support team can assist you with product information, fabric materials, dimensions, available colors and variations, care instructions, order inquiries, shipping and delivery updates, returns, refunds, exchanges, and other shopping-related concerns.

For order-related inquiries, please include your order number and a brief description of your request so that we can assist you more efficiently.

Order Assistance

If you have questions about an existing order, please contact our support team using the email address provided above.

To help us locate your order, please include:

Your order number.
The email address used when placing your order.
A brief explanation of your question or concern.

Please do not send payment card numbers, passwords, or other sensitive financial information by email.

Returns and Refunds

If you need to request a return, exchange, or refund, please contact us before sending any products back.

Our team will review your request in accordance with our Return & Refund Policy and provide the appropriate instructions.

Eligible return requests may be submitted within 30 days of delivery, subject to our return eligibility requirements.

Please do not return products to an address that has not been confirmed by our customer support team. Our registered business address is not necessarily our designated return address.

For additional information, please review our Return & Refund Policy available on our website.