Terms of service
Welcome to Goodsnaro, operated by Liuyang Xianqiang Electronic Commerce Co., Ltd. These Terms of Service govern your access to and use of our website, https://goodsnaro.com, and your purchase of products from our online store.
By accessing our website, placing an order, or using our services, you agree to these Terms of Service, subject to applicable laws and mandatory consumer protection rights.
Please read these terms carefully before using our website.
1. General Conditions
Goodsnaro operates an online retail store offering decorative pillows, pillow covers, cushions, home textiles, and related home accessories.
By using our website, you agree to provide accurate information when placing orders and to use our services only for lawful purposes.
You must not use our website to engage in fraudulent activities, distribute malicious software, interfere with website security, or violate applicable laws.
We reserve the right to restrict access to our services when reasonably necessary to prevent fraud, abuse, or unlawful activity.
2. Product Information
We make reasonable efforts to provide accurate product descriptions, images, specifications, materials, colors, dimensions, care instructions, and availability.
However, minor differences may occur due to lighting, screen settings, fabric texture, manufacturing variations, or product updates.
Customers are encouraged to review product dimensions, materials, available colors, fabric characteristics, and care instructions before placing an order.
For decorative pillows and pillow covers, customers should verify product sizes and whether pillow inserts are included, as specified on the relevant product page.
We may update product information or discontinue products when necessary.
Nothing in this section limits your statutory rights if a product is defective, incorrectly described, or does not conform to applicable consumer protection requirements.
3. Pricing and Payments
All product prices and shipping fees are displayed in United States Dollars (USD).
Product prices, availability, and applicable promotions may change without prior notice.
The final order total, including applicable shipping charges and any taxes collected at checkout, will be displayed before payment confirmation.
Our standard shipping rates are:
- Orders from $0.00 to $39.98 USD: $12.99 USD.
- Orders of $39.99 USD or more: Free Standard Shipping.
We accept payment methods made available through our checkout system.
Payments are processed through authorized third-party payment providers.
If a payment cannot be verified or is declined, the order may not be completed.
We reserve the right to correct genuine pricing or listing errors. If an error affects an order already placed, we will contact the customer and provide an appropriate resolution in accordance with applicable law.
4. Orders and Order Confirmation
After placing an order, you should receive an order confirmation at the email address provided during checkout.
An order confirmation acknowledges that we have received your order and does not necessarily mean the order has been accepted for fulfillment.
We may review orders for payment verification, product availability, or suspected fraudulent activity.
If we are unable to fulfill an order, we will notify you and arrange an appropriate refund for any payment collected.
Customers are responsible for providing accurate shipping and contact information.
If you notice an error in your order details, please contact us as soon as possible.
5. Shipping and Delivery
Orders are processed and shipped according to our Shipping Policy.
Current order processing times, shipping methods, estimated transit times, total delivery estimates, available destinations, and applicable shipping charges are stated in our Shipping Policy.
Delivery estimates may vary depending on the destination, carrier operations, customs procedures, holidays, weather conditions, and other circumstances beyond our reasonable control.
Applicable shipping charges will be displayed during checkout before payment confirmation.
If your order is delayed, missing, damaged, or otherwise affected during delivery, please contact our customer support team.
Customers should review the Shipping Policy before placing an order for the most current shipping and delivery information.
6. Returns, Refunds, and Exchanges
Eligible return requests may be submitted within 30 days of delivery, subject to the conditions outlined in our Return & Refund Policy.
For returns requested because of a change of mind or other personal reasons, customers are generally responsible for return shipping costs.
Returned home textile products must meet the applicable eligibility requirements, including being unused and unwashed for discretionary returns.
If an item arrives damaged, defective, or incorrectly supplied, we will provide an appropriate resolution and cover reasonable return shipping costs where a return is required because of our error or a confirmed defect.
Approved refunds are generally issued to the original payment method within 5–10 business days after approval.
For complete information about return eligibility, exclusions, exchanges, and refund procedures, please review our Return & Refund Policy.
Nothing in these Terms of Service limits mandatory consumer rights provided by applicable law.
7. Order Cancellations and Modifications
If you need to cancel or modify an order, please contact us promptly at service@goodsnaro.com.
We will make reasonable efforts to accommodate cancellation or modification requests before an order has been dispatched.
Once an order has shipped, cancellation or modification may no longer be possible.
Customers may request a return after delivery in accordance with our Return & Refund Policy.
If an order is successfully canceled before shipment, any payment already collected will be refunded to the original payment method.
8. Product Use and Care
Customers should use purchased products according to the instructions, specifications, and care information provided with each item.
For home textile products, customers should follow applicable washing, drying, cleaning, and maintenance instructions.
Products should not be used for purposes outside their intended function.
Customers should inspect products upon delivery and contact our customer support team if any items are damaged, defective, or incomplete.
We are not responsible for damage caused solely by improper use, unauthorized modifications, or failure to follow clearly provided care instructions, except where liability cannot legally be excluded.
9. Intellectual Property
The Goodsnaro website, including its original text, branding, layout, graphics, and other materials owned by or licensed to us, is protected by applicable intellectual property laws.
You may not reproduce, distribute, modify, or commercially exploit protected website materials without authorization, except as permitted by law.
Third-party trademarks, product names, photographs, or other protected materials remain the property of their respective owners.
Nothing in these Terms grants customers ownership of intellectual property displayed on the website.
10. Third-Party Services and Links
Our website may contain links to third-party websites or use external service providers for payment processing, shipping, analytics, and other business operations.
Third-party services may be governed by their own terms and privacy policies.
We are not responsible for the independent content or practices of third-party websites that we do not control.
However, our use of third-party service providers does not remove responsibilities that we owe customers under applicable law.
11. Privacy and Personal Information
Your use of our website is also subject to our Privacy Policy.
We collect and process personal information as necessary to provide our services, fulfill orders, respond to customer inquiries, and comply with applicable legal requirements.
For more information about how we handle personal information and your privacy rights, please review our Privacy Policy.
12. Disclaimer of Warranties
We make reasonable efforts to maintain accurate website information and reliable access to our online services.
However, occasional technical interruptions, maintenance periods, or website errors may occur.
To the extent permitted by applicable law, we do not guarantee that website access will always be uninterrupted or error-free.
This disclaimer does not exclude any express product warranties or statutory guarantees that apply to your purchase.
13. Limitation of Liability
To the extent permitted by applicable law, Goodsnaro will not be liable for indirect or consequential losses arising solely from circumstances outside our reasonable control.
Nothing in these Terms excludes or limits liability for fraud, intentional misconduct, personal injury caused by negligence where such exclusion is prohibited, or any other liability that cannot legally be excluded.
Your statutory consumer rights remain unaffected.
14. Prohibited Activities
You agree not to:
- Use our website for unlawful or fraudulent purposes.
- Attempt to gain unauthorized access to our systems.
- Introduce viruses, malware, or harmful software.
- Collect customer information without authorization.
- Misrepresent your identity or payment information.
- Infringe the intellectual property rights of others.
- Interfere with the security or normal operation of our website.
We may take reasonable measures to address violations of these terms.
15. Changes to These Terms
We may update these Terms of Service to reflect changes in our business operations, website features, or applicable legal requirements.
Updated terms will be published on this page.
Changes will not retroactively remove rights that customers have already acquired under applicable law.
16. Governing Law and Disputes
These Terms of Service shall be governed by and interpreted in accordance with the applicable laws of the People's Republic of China, without regard to conflict-of-law principles.
Any disputes arising from or relating to these Terms shall be handled by a court of competent jurisdiction, subject to applicable mandatory jurisdiction and consumer protection rules.
Nothing in these Terms limits or excludes mandatory consumer protection rights available to customers under the laws of their country or region of residence.
We encourage customers to contact us at service@goodsnaro.com before initiating formal legal proceedings so that we may attempt to resolve disputes amicably.
17. Customer Support
If you have questions about these Terms of Service, please contact our customer support team.
Customer Support Email: service@goodsnaro.com
Support Hours: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)
We aim to respond to inquiries within 1–2 business days, excluding weekends and public holidays.