Shipping policy
Goodsnaro, operated by Liuyang Xianqiang Electronic Commerce Co., Ltd., aims to provide a clear and reliable shipping experience. This Shipping Policy explains our order processing procedures, estimated delivery times, shipping charges, and how we handle shipping-related concerns.
1. Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully confirmed.
Orders are processed Monday through Friday, excluding public holidays.
Processing times may be extended during holidays, promotional periods, high order volumes, or circumstances beyond our reasonable control.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.
2. Fulfillment Location
Unless otherwise stated on the applicable product page or order confirmation, orders are fulfilled and dispatched from our warehouse or fulfillment partners located in China.
Orders containing multiple products may be shipped from different fulfillment locations and may arrive in separate packages.
3. Estimated Delivery Times
Estimated shipping times after dispatch are:
- United States: 7–12 business days
- Canada: 8–15 business days
- United Kingdom and Europe: 7–15 business days
- Australia and New Zealand: 7–15 business days
- Other available destinations: 10–20 business days
Including the standard processing period, estimated total delivery times are:
- United States: 8–15 business days
- Canada: 9–18 business days
- United Kingdom and Europe: 8–18 business days
- Australia and New Zealand: 8–18 business days
- Other available destinations: 11–23 business days
Business days exclude weekends and public holidays.
Delivery times are estimates and are not guaranteed. Actual delivery may vary because of customs inspections, carrier operations, holidays, weather conditions, incorrect address information, or other circumstances beyond our reasonable control.
4. Shipping Fees
We offer the following standard shipping rates based on the order subtotal:
- Orders from $0.00 to $39.98 USD: $12.99 USD
- Orders of $39.99 USD or more: Free Standard Shipping
All shipping fees are displayed in USD.
The applicable shipping charge will be shown at checkout before payment is completed.
5. Shipping Destinations
We ship to countries and regions available through our checkout system.
Shipping availability may vary depending on the destination, product type, package dimensions, customs requirements, carrier restrictions, and applicable shipping regulations.
If we are unable to ship an order to the address provided, we will contact the customer and issue an appropriate refund where necessary.
6. Order Tracking
Tracking information will be sent by email after an order has been dispatched, when tracking is available.
Tracking updates may take several business days to appear after the carrier receives the package.
If you have difficulty tracking your order, contact us at service@goodsnaro.com.
7. Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information during checkout.
If you notice an error in your shipping address, contact us as soon as possible. We will make reasonable efforts to update the address before dispatch, but changes cannot be guaranteed after an order has entered processing or has been shipped.
If a package is returned because the customer provided an incorrect or incomplete address, the customer may be responsible for reasonable redelivery costs where permitted by applicable law.
8. Delayed or Lost Packages
Delivery delays may occur because of carrier operations, customs inspections, weather conditions, holidays, or other unexpected circumstances.
If your order has not arrived within the applicable estimated delivery period, contact our customer support team. We will review the tracking information and assist with investigating the shipment.
If a shipment is confirmed as lost in transit, we will provide an appropriate resolution, which may include a replacement or refund.
Customers will not be charged additional shipping fees for replacement shipments required because of a confirmed loss for which Goodsnaro is responsible.
9. Damaged, Defective, or Incorrect Deliveries
Please inspect your order after delivery.
If an item arrives damaged, defective, incomplete, or different from what you ordered, contact us as soon as reasonably possible at service@goodsnaro.com.
Include your order number, a description of the issue, and clear photographs of the product and packaging where available.
We will review the issue and provide an appropriate resolution in accordance with our Return & Refund Policy.
If a return is required because of a confirmed product defect, shipping damage, or an error by Goodsnaro, we will cover reasonable return shipping costs.
10. Multiple Shipments
Orders containing multiple products may occasionally be shipped in separate packages because of inventory availability or fulfillment arrangements.
Products from the same order may therefore arrive at different times. Separate tracking information will be provided for each shipment when available.
11. Customs Duties and Import Taxes
International orders may be subject to customs duties, import taxes, or other government charges imposed by the destination country or region.
Any charges not collected during checkout may be the customer’s responsibility where permitted by applicable law.
Customers are encouraged to review the applicable import requirements before placing an order.
12. Returns and Refunds
Eligible return requests may be submitted within 30 days after delivery in accordance with our Return & Refund Policy.
For returns requested because of a change of mind or other personal reasons, customers are generally responsible for return shipping costs.
For damaged, defective, or incorrectly supplied products, Goodsnaro will provide an appropriate resolution and cover reasonable return shipping costs where applicable.
Approved refunds are generally issued to the original payment method within 5–10 business days after approval. Your bank or payment provider may require additional time to post the refund.
13. Customer Support
For questions about shipping, delivery, or order tracking, contact us:
Brand: Goodsnaro
Website: https://goodsnaro.com
Email: service@goodsnaro.com
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)
We aim to respond within 1–2 business days, excluding weekends and public holidays.